Studio Services Terms
Last updated: July 30, 2026
These Studio Services Terms ("Terms") govern custom game development commissioned from Cinevva, Inc. ("Cinevva", "we", "us") through /studio. They apply in addition to our Terms of Service, and where the two conflict on commissioned work, these Terms control.
If the work involves collecting personal data from your event attendees or customers, our Studio Data Processing Terms also apply and form part of this agreement.
These Terms become binding when you accept a written quote from us, or when you authorise payment against a quote, whichever happens first.
1. What we agree to build
Each project is defined by a written quote that we send you by email. The quote states the deliverable, the fixed price, what is included, and the delivery timeline. The quote is the scope. Anything not described in the quote is not included.
A typical deliverable is a browser-based game plus the supporting pieces named in your quote, which may include a display build for a screen at your event, artwork for a QR code stand, and export of collected data.
2. What is not included
Unless your quote says otherwise, the following are not included: hardware of any kind, including screens, tablets, stands and network equipment; on-site staffing or installation; event wifi or connectivity; prizes and their fulfilment, delivery or tax treatment; sweepstakes or prize-draw registration, bonding or regulatory filings; translation into additional languages; integration with your CRM or marketing platform beyond the data export named in your quote; app store submission; and paid media to promote the game.
3. Your responsibilities
Delivery depends on you providing, in reasonable time: brand assets and any style guidance you want followed; a named person who can give feedback and grant approval; the content the game needs, such as questions, answers, product facts and prize terms; and timely responses during revision rounds.
You are responsible for the legality of any prize, contest or draw you run, including its official rules, eligibility restrictions and any registration or bonding your jurisdiction requires. We build the mechanic. You own the promotion.
4. Revisions
Your quote states how many revision rounds are included. Unless stated otherwise, a project includes two rounds.
A round is one consolidated set of change requests delivered to us in a single message or document. Requests sent piecemeal across several days may be treated as separate rounds, so please collect them. Each round covers changes within the agreed scope: copy, colours, artwork, difficulty balance, and corrections to anything that does not match your quote.
A change that alters the agreed scope is not a revision. That includes new game mechanics, additional screens or modes, added languages, or a change of core concept after the first build is delivered. We will tell you when a request falls outside scope, and quote it separately before doing any work.
Revision rounds not used within 30 days of the first playable build being delivered expire.
5. Acceptance
When we deliver a build we will tell you it is ready for review. You then have 10 business days to either approve it or send one consolidated round of change requests.
If you do not respond within 10 business days, the build is treated as accepted. This is not us trying to catch you out. It exists so a project cannot stay open indefinitely, and we will always chase you before the clock runs out.
Approval means the deliverable matches your quote. It does not mean the deliverable is free of every defect, which is what section 9 covers.
6. Payment, holds and refunds
Nothing is charged when you request a quote. Quotes are free and carry no obligation.
When you accept a quote we send you a payment link. That link places an authorisation on your card rather than a charge, so the amount is held but not taken. Card authorisations expire after about seven days, so we capture the payment when we begin building, which is normally within a few days of your acceptance. We will tell you before we capture.
If you cancel before we begin building, we release the authorisation or refund in full, and you owe nothing.
If you are not satisfied with what we deliver, tell us within your acceptance window and we will either revise it within the included rounds or, if we cannot get it right, refund the fee in full. A refund ends the project, and any licence to use the deliverable ends with it.
We do not refund for changes of circumstance outside the deliverable itself, such as your event being cancelled or postponed, once the build has been delivered and accepted. If your event moves, talk to us. We would rather reschedule the work than argue about it.
7. Intellectual property
What becomes yours. On full payment, we assign to you all rights we hold in the custom deliverable created for your project: the game design specific to your brief, the artwork and copy we produce for you, the visual configuration of your build, and the game as compiled and delivered. You may use, modify, host and distribute it without further permission or payment.
What stays ours. The deliverable is built on top of tooling that existed before your project and that we reuse across projects. That includes the Cinevva engine and runtime libraries, our game shells and templates, our development tooling, and any general know-how or technique. We keep all rights in those, and you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use them as incorporated in your deliverable. That licence does not let you extract our engine or shell to build other games.
Third-party components. Your deliverable may include open-source components under their own licences, and assets licensed for reuse. We will tell you what they are on request. Your rights in those are whatever the underlying licence grants.
Our portfolio. We would like to show your project as our work, but we will not do so without your written permission. Ask us to keep a project confidential and we will, indefinitely.
8. Your brand assets
To build the thing, we need permission to use your material. You grant us a limited, non-exclusive, royalty-free licence to use your trade marks, logos, brand assets and content solely to create and deliver your project, and to host it for you during the term. This licence ends when the project ends, except as needed to keep your build hosted.
You confirm that you have the right to grant this, and that the material you send us does not infringe anyone else's rights. If we receive a claim arising from material you supplied, you agree to cover our reasonable costs in dealing with it.
We will not use your brand in our marketing without the written permission described in section 7.
9. Hosting, support and warranties
Your quote states the hosting term, typically through your event plus 90 days. During that term we host the build and keep it reachable. We do not promise uninterrupted availability, because parts of the delivery chain are outside our control, including your venue's network. Where an outage is ours to fix, we will fix it promptly.
If your quote includes show-week support, it means a named person reachable by email and phone during your event's opening hours, for problems with the game.
For 30 days after acceptance we will fix, at no charge, any defect where the deliverable does not work as described in your quote. That is our warranty. Beyond it, and except as expressly stated in these Terms, the deliverable is provided as is, and we disclaim all other warranties to the fullest extent the law allows, including implied warranties of merchantability and fitness for a particular purpose.
We do not warrant any business outcome. We cannot promise a number of scans, leads, players or conversions, and nothing on our website or in our conversations should be read as promising one.
10. Attendee data
If your project collects personal data from attendees or customers, you are the controller of that data and we act as your processor. Our Studio Data Processing Terms govern that relationship and are incorporated into this agreement.
In plain terms: the data belongs to you, we hold it only to run the game and hand it to you, we delete it when you ask or when the hosting term ends, and you are responsible for the privacy notice and consent your attendees see.
11. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to a project is limited to the fees you paid us for that project.
Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost business opportunity, even if advised of the possibility.
Nothing in these Terms limits liability that cannot be limited by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.
We know a booth game sits inside a much larger event spend. This cap is why our price is what it is. If your project needs us to carry more risk than the fee, tell us before you accept the quote and we will discuss it honestly, including declining the work.
12. Confidentiality
Each of us may learn things about the other that are not public, including your product plans, event strategy and attendee data, and our methods and pricing. Each of us agrees to keep the other's confidential information confidential, use it only for the project, and protect it with reasonable care. This survives the project by three years, except for attendee personal data and trade secrets, which are protected for as long as the law requires.
13. Term, delay and termination
The agreement runs from your acceptance of a quote until the deliverable is accepted and the hosting term ends.
Either of us may terminate if the other materially breaches these Terms and does not fix it within 15 days of written notice.
You may cancel at any time. If you cancel before we start, you owe nothing. If you cancel after we start, we will refund the portion of the fee not covered by work already performed, and we will show you what that work was.
If we cannot deliver by the date in your quote for reasons within our control, we will tell you as early as we know, and you may either accept a revised date or cancel for a full refund.
14. Independent contractor
We are an independent contractor, not your employee, agent, partner or joint venturer. Neither of us can bind the other. We decide how the work gets done, and we may use subcontractors, remaining responsible for their work and bound by the same confidentiality obligations.
15. General
Governing law. These Terms are governed by the laws of Delaware, USA, without regard to conflict of law provisions.
Entire agreement. Your accepted quote together with these Terms, the Data Processing Terms where applicable, and our Terms of Service, is the whole agreement on the project, and replaces earlier discussions, proposals and marketing statements.
Order of precedence. If documents conflict: your signed quote first, then these Terms, then the Data Processing Terms, then our Terms of Service.
Your own paperwork. If your organisation requires its own vendor agreement, master services agreement or purchase order terms, send them over. Where a signed agreement between us conflicts with these Terms, the signed agreement wins.
Changes. We may update these Terms for future projects. The version in force when you accepted your quote governs your project.
Assignment. Neither of us may assign this agreement without the other's written consent, except to a successor of substantially the whole business.
Severability and waiver. If a provision is unenforceable, the rest stands. Failing to enforce a right once does not waive it.
Force majeure. Neither of us is liable for delay caused by events outside reasonable control, including natural disaster, war, epidemic, government action, or failure of infrastructure or third-party services. If such an event prevents delivery, we will refund fees for work not performed.
Contact
Questions about these Terms: [email protected] Questions about a project or quote: [email protected] Privacy and data protection: [email protected]